Privacy Policy
Almanara International Shipping
Privacy Policy
1. Introduction
At Almanara International Shipping, we are committed to protecting the privacy of our customers and the security of their personal data. This policy applies to all services we provide through:
• The official website of Almanara International Shipping
• Almanara mobile applications (iOS and Android)
• All our services and digital platforms
The purpose of this policy is to explain how we collect, use, and protect customers’ personal information, and to affirm our commitment to the highest standards of security and privacy.
2. Information We Collect
2.1 Basic Information
• Full name
• Phone number
• Email address
• Postal address (shipping and receiving addresses)
2.2 Service Information
• Shipment details (weight, dimensions, type of goods)
• Required shipping and delivery dates
• Service and delivery preferences
2.3 Technical Information
• Device IP address
• Browser type and operating system
• Website and app usage data
• Session and login information
3. How We Use Information
3.1 Providing Services
• Processing shipping requests
• Tracking shipments and sending updates
• Communicating with customers regarding their services
• Processing payments and invoices
3.2 Service Improvement
• Developing and enhancing our services
• Personalizing the user experience
• Conducting statistical analysis
• Resolving technical issues
3.3 Communication
• Sending important service notifications
• Responding to inquiries and complaints
• Sending offers and updates (with customer consent)
4. Commitment to Protect Sensitive Data
4.1 No Retention of Sensitive Data
We clearly confirm that we do not store any of the following sensitive data:
• Credit or debit card numbers
• Bank account numbers
• Passwords (encrypted and securely stored)
• National ID or passport numbers
• Medical or health information
• Biometric data
4.2 Secure Payment Processing
• We use secure and certified third-party payment gateways
• We do not store payment card details on our servers
• All financial transactions are conducted through encrypted channels
5. Legal and Ethical Use of Data
5.1 Our Legal Commitment
We pledge not to use customer personal data in any of the following activities:
• Selling or renting to third parties
• Unsolicited advertisements (SPAM)
• Unauthorized marketing activities
• Any use that violates local or international laws
5.2 Compliance with Laws
• We comply with local and international data protection laws
• We apply GDPR standards for European customers
• We respect privacy laws in all countries we serve
6. Information Sharing
6.1 Permitted Cases of Sharing
We only share information in the following cases:
• Shipping partners: with shipping and logistics companies to execute the service
• Technical service providers: with trusted technical providers (under confidentiality agreements)
• Legal authorities: when required by law or court order
6.2 Sharing Guarantees
• All third parties are bound by strict confidentiality agreements
• We share only the minimum required information
• We audit and monitor data usage by partners
7. Data Security
7.1 Security Measures
• Encrypting all data during transfer and storage
• Using advanced security protocols (SSL/TLS)
• 24/7 system monitoring
• Regular and secure backups
7.2 Limited Access
• Data access is restricted to authorized employees only
• All access operations are logged
• Regular employee training on information security
8. Customer Rights
8.1 Basic Rights
You have the right to:
• Access: request a copy of your personal data
• Rectification: amend or correct inaccurate information
• Deletion: request deletion of your personal data
• Portability: obtain your data in a readable format
• Objection: object to processing your data for specific purposes
Exercising Rights
To exercise any of these rights, please contact us via: privacy@almanara-shipping.com
9. Data Retention
9.1 Retention Period
• We retain personal data for as long as necessary to provide the service
• Unnecessary data is securely and regularly deleted
• Some information is retained longer when legally required
9.2 Secure Deletion
• We use secure deletion techniques to ensure data cannot be recovered
• We ensure all copies and backups are deleted
10. Cookies
10.1 Usage
We use cookies to:
• Improve website and app experience
• Remember user preferences
• Analyze site usage
• Provide personalized content
10.2 Control
You can control cookies through:
• Browser settings
• App settings
• Privacy preferences page in your account
11. Mobile Applications
11.1 Required Permissions
Our apps may request the following permissions:
• Location: to determine shipping and delivery addresses
• Camera: to scan barcodes and capture shipments
• Notifications: to send shipment updates
• Contacts: to communicate with customer support
11.2 Managing Permissions
• You can manage permissions from your phone settings
• Revoking permissions does not affect core app functions
12. Children’s Privacy
Our services are intended for adults only.
• We do not knowingly collect information from children under 18 years old.
• If we discover that we have collected data from a child, we will immediately delete it.
13. Changes to the Privacy Policy
13.1 Notification of Changes
• We will notify you of any significant changes to this policy
• Notifications will be sent via email or our website
• A 30-day grace period will be given before major changes take effect
13.2 Consent to Changes
• Continued use of our services means you agree to the changes
• You have the right to cancel your account if you do not agree
14. Acknowledgment and Consent
By using our website, applications, or services, you acknowledge that you:
• Have read and understood this Privacy Policy
• Agree to the collection and use of your information as described
• Confirm that you are 18 years of age or older
• Understand your rights and how to exercise them